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Managers needing direction
For managers who need a specialist review that is quicker and more focused than a full external consultancy package.
About the service
Specialist dementia behaviour support with a tighter, more focused model.
First Response Dementia Services is designed around one thing, helping care providers understand complex dementia-related behaviour and turn that understanding into safer, more practical care.
Why this exists
This is not broad management consultancy and it is not generic training dressed up as specialist input. It is focused behavioural review, formulation, planning and staff-facing guidance for cases where the home feels stuck.
The model is virtual first, which keeps it quicker, leaner and more accessible. That means providers can get specialist support without waiting around for a heavier consultancy process.
- Built around complex dementia-related behaviour
- Grounded in formulation, unmet need and practical response planning
- Designed for managers and staff, not just reports for a file
- Flexible enough to extend into training and wider practice improvement
Founder
Keith Hallard RNMH, BNurs(Hons), PGCert, NMP
Keith has worked in health and social care since 2008 and qualified as a Registered Mental Health Nurse in 2019. He later qualified as an Independent Nurse Prescriber in 2025.
His background includes care homes, domiciliary care, learning disability services, mental health services, inpatient settings, community mental health and older adult dementia services.
That breadth matters. It means the advice given through First Response Dementia Services is based on what is realistic in practice, not just what sounds good in theory.
Professional focus
- Dementia care and complex behaviour support
- Behavioural formulation and person-centred care planning
- Understanding patterns, triggers and maintaining factors
- Staff guidance that translates into day-to-day practice
- Clearer documentation, safer responses and stronger team confidence
The service does not provide emergency response, direct clinical treatment or prescribing to individual residents. Clinical responsibility remains with the provider and relevant healthcare professionals.
Who it is for
Residential and nursing providers supporting people with dementia, especially where there is distress, risk, repeated incidents, inconsistent staff responses, or pressure building around quality and care planning.
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Teams lacking confidence
For homes with plenty of incident detail but little confidence about the pattern, the meaning, or the right response.
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Services that want practical outcomes
For providers who want more than a slide deck, and need support that improves real care on the floor.