Standard terms for consultancy and training work.

1. Parties

This agreement is between First Response Dementia Services and the client organisation named in the booking confirmation, proposal or email correspondence.

2. Services

First Response Dementia Services provides consultancy and training relating to dementia behaviour support, behavioural formulation, care planning and related staff development. Services may be delivered virtually, by telephone, in writing or on site as agreed.

3. Scope of service

The service provides consultancy and training support only. It does not provide direct clinical treatment, emergency response, diagnosis, prescribing or medical advice to individual residents. The client remains responsible for clinical decision-making, local governance, risk management, safeguarding and implementation within its own service.

4. Deliverables

Depending on the agreed service, the client may receive written behavioural formulation, person-centred care recommendations, practical care planning guidance, training materials or service improvement outputs.

5. Fees and payment

• All fees are agreed in advance and confirmed in writing
• Each new booking begins with a free 30-minute consultation
• If the client wishes to proceed, scope, fee and timescale are agreed following that consultation
• Payment is required in full to confirm the booking, unless otherwise agreed in writing
• Work is not confirmed and the timescale does not start until payment has been received

6. Cancellations and postponements

• More than 28 days' notice, no cancellation fee and any advance payment is refunded
• 14 to 28 days' notice, 50% of the agreed fee may be retained or charged
• Within 14 days, 100% of the agreed fee may be retained or charged

Where possible, an alternative date may be offered at discretion, but that does not remove the right to charge in line with the cancellation terms.

7. Client responsibilities

The client agrees to provide accurate and relevant information, ensure that all case materials are anonymised before submission, nominate an appropriate point of contact, and remain responsible for any local adaptation or implementation of written outputs.

8. Anonymisation and data minimisation

The service is intended to operate on anonymised information wherever reasonably possible. The client must not send identifiable patient information unless explicitly agreed in advance and strictly necessary. If identifying material is received in error, First Response Dementia Services may request redacted replacement documents before work continues.

9. Confidentiality

Each party will keep confidential information secure and will not disclose it to unauthorised third parties except where required by law or where disclosure is necessary for legitimate business, safeguarding, insurance or regulatory purposes.

10. Limitation of liability

Reasonable skill and care will be used in delivering the agreed work. Responsibility for resident care, staffing, implementation, medication decisions and local governance remains with the client.

11. Intellectual property

Training materials, templates and written resources remain the intellectual property of First Response Dementia Services unless expressly agreed otherwise in writing.

12. Governing law

This agreement is governed by the law of England and Wales.